Remote support
Help now, without waiting for a visit.
A CallMOR technician connects to your computer, fixes the problem while you watch, and explains what happened — usually in one session.
How it works
Call or book online
Tell us what's happening. If it's something we can fix remotely, we start right away — no waiting for a site visit.
Connect securely
You run a small session tool and approve the connection. You can watch everything we do and end the session at any time.
We fix it and explain
The technician resolves the issue, confirms it's working, and tells you in plain language what went wrong and how to avoid it.
Support options
Remote IT Support
$125 per incident
One-off remote help when something breaks. A technician connects to your machine, fixes the issue, and explains what happened.
Get startedCustom IT Support Plan
$299/mo
Ongoing support tailored to your setup — for businesses that would rather have a monthly plan than call in emergencies.
Get startedNeed ongoing coverage instead? Our managed IT plans include unlimited help desk and proactive monitoring.
Common questions
- What can you fix remotely?
- Most software problems: email and Microsoft 365 issues, printer and driver trouble, slow computers, virus and malware cleanup, software installs, and account or permission problems. Hardware failures and network cabling need an on-site visit, which we also provide locally.
- Do I need a contract?
- No. Remote IT Support is available per incident, so you can use it once and never again. If you find yourself calling often, a monthly plan usually costs less and includes proactive monitoring.
- Is the remote connection secure?
- Yes. You initiate and approve every session, you can see the technician's actions on your screen throughout, and access ends when the session closes. We never retain standing access from a one-off support call.
Something broken right now?
Call us and we'll start a remote session — most issues are resolved in a single sitting.